Shipping policy

SHIPPING POLICY

Order Processing
Most orders are processed within 1–3 days after payment is confirmed. Orders are not processed or shipped on holidays. You will receive a confirmation email with tracking information once your order has shipped.

Estimated Delivery
After processing, orders typically arrive within 7–11 days. Total time from order to delivery is generally within 2 weeks. Please note that these are estimates only and are not guaranteed. Actual delivery times may vary due to customs processing, carrier delays, high-demand periods, or other factors outside our control.

Free Shipping
We offer Free Standard Shipping. 

Order Tracking
Once your order ships, you will receive a tracking number by email. Please allow 2–5 days for tracking information to become active after you receive your shipping confirmation.

Customs, Duties & Taxes
For international shipments, your order may be subject to import duties and taxes levied once the package reaches your country. These charges are the responsibility of the customer. LUMIS CO is not responsible for any customs or import duties.

Delayed or Lost Orders
If your order has not arrived within the estimated timeframe, please contact us at support@lumisco.us and we will help track it down. If an order is confirmed lost by the carrier, we will arrange a replacement or refund.

Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. LUMIS CO is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us within 24 hours at support@lumisco.us and we will do our best to correct it before shipment.

Contact
For any shipping questions, reach us at support@lumisco.us or (415) 636-6709.

LUMIS CO
945 Taraval St #1239, San Francisco, CA 94116, United States