Shipping policy

Shipping Policy

Last updated: October 10, 2026

Free US shipping

Standard shipping is free on every order to the United States, including Alaska, Hawaii, Puerto Rico, US territories and APO/FPO addresses.

Processing and delivery times

We process most orders within 1–3 business days after payment is confirmed. Transit then takes about 6–12 days. Most orders arrive in 1–2 weeks from the day you order, when there are no carrier delays. Orders aren't processed on holidays. These are estimates, not guarantees. Customs, carrier delays and busy holiday periods can add time.

Tracking

You'll get a confirmation email with your tracking number once your order ships. Tracking can take 2–5 days to show updates after that email.

If your order is delayed

If we can't ship your order within the time we stated, we'll email you with a new shipping date and the option to cancel for a full refund. If you cancel, we'll refund you to your original payment method within 7 business days.

Cancellations

Want to cancel? Message us as soon as you can. If your order hasn't been sent to our fulfillment partner yet, we'll cancel it for a full refund.

Delayed or lost orders

If your order hasn't arrived within the estimated time, contact us at support@lumisco.us and we'll help track it down. If the carrier confirms it's lost, we'll send a replacement or give you a full refund.

Shipping address

Please check your address at checkout. If you spot a mistake, contact us as soon as possible and we'll do our best to correct it before your order ships.

International orders

For orders shipped outside the US, import duties and taxes may be charged when the package arrives. Those charges are the customer's responsibility.

Contact

Questions about shipping? Chat with us anytime, email support@lumisco.us or call (415) 636-6709.

LUMIS CO, 945 Taraval St #1239, San Francisco, CA 94116, United States