Return & Refund Policy

Last updated: [August 14, 2026]

We want you to love your order. If something isn't right, we're here to help make it right.

Our Guarantee

You have 30 days from the date you receive your item to reach out if you're not satisfied. Contact us at support@lumisco.us and we'll work with you on a solution — whether that's support, a replacement, or a refund.

How to Start a Return or Refund Request

To begin, email us at support@lumisco.us with your order number and the reason for your request. Please do not send items back before contacting us — returns sent without first requesting one cannot be accepted.

Once we've reviewed your request, we'll respond with next steps. In some cases we may resolve the issue without requiring a return. If a return is needed, we'll provide instructions on how and where to send your item. Where a return is requested for reasons other than a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.

To be eligible for a return, your item should be in the condition you received it, in its original packaging, along with your proof of purchase.

Damages & Issues

Please inspect your order upon delivery and contact us immediately at support@lumisco.us if your item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right — at no cost to you — with a replacement or full refund.

Exchanges

The fastest way to get the item you want is to reach out about a return, and once it's resolved, place a new order for the item you'd like.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the condition you received it, in its original packaging, along with your proof of purchase.

Non-Returnable Items

The following cannot be returned:

• Sale items or gift cards
• Items requested more than 30 days after delivery
• Hazardous materials, flammable liquids, or gases

If you have questions about whether your item qualifies, please get in touch at support@lumisco.us.

Refunds

Once we've reviewed your request (and received your return, if one was required), we'll notify you whether your refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@lumisco.us.

Order Cancellations

You may request to cancel your order within 24 hours of placing it by emailing support@lumisco.us. After this window, your order may have already entered processing and cannot be guaranteed for cancellation.

Contact

For any return or refund questions, reach us at support@lumisco.us. We aim to respond within 24–48 hours.

LUMIS CO San Francisco, CA, United States