Refund policy
Returns & Refunds
Last updated: October 10, 2026
Your 30-day trial
You have 30 days from the day your order is delivered to try your LUMIS CO projector. Use it in your car, in your bedroom or anywhere with a USB port. If it isn't right for you, send it back. We'll cover the return shipping and refund the full price you paid. You don't need to give a reason, though we'd love to hear one.
How to return
- Within 30 days of delivery, message us on chat (the bubble on any page) or email support@lumisco.us with your order number.
- We'll email you a prepaid return label. Please don't send anything back before you contact us, because packages sent without our label can't be tracked or matched to your order.
- Pack the projector and the sky films that came with it, and ship it within 14 days of receiving your label. You don't need the original box. Any packaging that keeps it safe is fine. Using the projector during your trial is completely fine. That's what the trial is for.
Your refund
When your return arrives, we'll refund the full price you paid to your original payment method within 5 business days and email you a confirmation. Your bank may take another 5–10 business days to show it. There are no restocking fees and no return-shipping charges. We don't deduct anything.
If your return arrives with parts missing or damaged beyond normal use, we'll contact you before deciding anything. You can send the missing parts, or we'll offer you a partial refund that you can accept or decline.
Sometimes we may refund you without needing the item back. If so, we'll tell you.
The Gift Pair
The Gift Pair is covered by this same 30-day trial. You can return both projectors for a full refund of the price you paid for the pair. You can also keep one and return the other, and we'll refund half of what you paid for the pair (for a $74.99 Gift Pair, that's $37.49). Return shipping is covered either way.
Gifts
If you received a LUMIS CO projector as a gift, contact us with the order number (or the buyer's name and email). We'll send you a return label. The refund goes to the original payment method unless the buyer asks us otherwise. We can also swap it for a different set.
Damaged, defective or wrong item
If your order arrives damaged, doesn't work or isn't what you ordered, message us with your order number and a quick photo or video. We'll send a replacement or give you a full refund, whichever you prefer, at no cost to you. If something goes wrong after 30 days, still reach out and we'll help. This policy doesn't limit any rights you have under the law.
Shipping delays and cancellations
Want to cancel? Message us as soon as you can. If your order hasn't been sent to our fulfillment partner yet, we'll cancel it for a full refund. Most orders arrive in 1–2 weeks when there are no carrier delays (see our Shipping Policy). If we can't ship your order within the time we stated, we'll email you with a new date and the option to cancel for a full refund. If you cancel, we'll refund you promptly to your original payment method.
Exchanges
Want the other set (3 Skies or 6 Skies)? Message us within your 30 days and we'll swap it. If the new set costs more, we'll charge the difference. If it costs less, we'll refund the difference.
Not returnable
Everything we sell is covered by the 30-day trial. There are no final-sale items.
Questions or a written copy
Chat with us anytime, or email support@lumisco.us. We'll send a written copy of this policy on request.